FAQs

FAQs

    Why should I choose LeoDaniels?

a)   Unlike traditional jewelers, LeoDaniels experts travel the world to bring you the highest quality and best value on diamonds and gemstones from around the globe.

b)    Our commitment is to ensure our customers receive lifetime satisfaction with their purchases. We inspect every piece of jewelry for the best craftsmanship and stone quality.

c)     Because we are a family owned company and not a big chain, your purchase matters to us. We understand your special investment and promise to be there for you every step of your journey to spoiling yourself and/or the ones you love. If you would like more information about LeoDaniels, visit our About Us page.

    Do you have a jewelry consultant on staff?

Yes, we have jewelry consultants on staff. If you would like to speak to a jewelry consultant, please call our office at (855) 302-3626 or email us at cs@LeoDaniels.com.

Return Policy

    What is your return policy?

We want you to feel comfortable with your purchase, so we offer easy returns with free shipping. All items purchased at LeoDaniels can be returned within 60 days from the date of arrival. If you would like to return an item that has exceeded the 60-day policy, please contact our customer service department by calling (855) 302-3626 or emailing cs@LeoDaniels.com. For all questions regarding returns and exchanges, please click here to see our Returns & Exchanges Policy.

Coupons, Promotions & Sales

    Are discounts available?

a)   Yes, discounts are available from time to time. Stay informed about all our special offers and promotions by subscribing to the LeoDaniels email list. Click here to sign up!

b)    You can also follow us on social media to find all the latest news, ask us questions, send us comments and more! Click the following links to follow us: Facebook, Twitter, Google+,Instagram, Pinterest and YouTube.

    Do you offer military discount and first responder discount?

We offer a 15% military discount and first responder discount to service members. Please contact our customer service department by calling (855) 302-3626 or emailing cs@LeoDaniels.comcs@LeoDaniels.com for assistance.

    How do I use a promotion or coupon code?

To use a promotion or coupon code for your purchase, go to your Shopping Cart, enter the code into the Coupon Code field under Redeem and click Apply.

    Are there any restrictions for promotions and coupons?

Coupons are not valid for custom orders. Please see the specific disclaimer for the promotion and coupon for more details.

    Why are coupons not valid for custom orders?

When creating a custom jewelry piece for our customers, we already offer you the best price we can.

Shipping

    How does your free shipping work?

All domestic shipping is free, as well as international orders over $500. For all questions regarding shipping, please click here to see our Shipping Policy.

LeoDaniels Rings & Fine Jewelry

    What is your ring resizing policy?

a)   All rings purchased from LeoDaniels qualify for a complimentary resizing within the first year of purchase. Simply call a us at (855) 302-3626 or email us at cs@LeoDaniels.com, and one of our Jewelry Consultants will be more than happy to assist you.

b)   Please keep in mind that some rings cannot be resized, such as diamond and gemstone eternity rings, rings with alternative metals (Tungsten) and milgrain designs, since some designs are made to fit. We would gladly exchange these rings within 60 days from the date of arrival, as long as the they have been unworn and have no signs of wear.

    Can I try on a ring from LeoDaniels?

Yes, of course! At LeoDaniels, we are committed to your lifetime satisfaction. With this promise, we offer free shipping and easy returns within 60 days of the shipment arrival date if it wasn’t the right fit!

    Did you order the wrong ring size?

a)   If you ordered the wrong size, don’t worry! All rings purchased from LeoDaniels qualify for a complimentary resizing within the first year of purchase. Simply call a us at (855) 302-3626 or email us at cs@LeoDaniels.comcs@LeoDaniels.com, and one of our Jewelry Consultants will be more than happy to assist you.

b)   Please keep in mind that eternity bands and tension rings cannot be resized and must be completely remanufactured, as its design is made to fit.

    How do I go about custom designing an engagement ring?

You’ve already done the hard part of finding the perfect soulmate. Now, let us help you custom design an engagement ring, so unique, that it captures the beauty of your happily ever after. Please call us at (855) 302-3626 or email us at cs@LeoDaniels.comcs@LeoDaniels.com, and one of our Jewelry Consultants will be more than happy to assist you.

    What do I do if I have a question about an order, or if I want to change or cancel it?

Please call us at (855) 302-3626 or email us at cs@LeoDaniels.comcs@LeoDaniels.com, and one of our Jewelry Consultants will be more than happy to assist you.

    How do I find my ring size?

There are several methods available to determine your ring size (or the ring size of a loved one).

Option 1: Download a printable Find Your Ring Size Guide, order a free ring sizer to your mailbox or to conveniently measure your ring size online, click here

Option 2: How to Measure A Your (or a loved one’s) Finger.

a)   The right ring should be able to fit comfortably on the finger, loose enough to slide over your knuckle, yet snug enough so it cannot fall off. Note that finger sizes can vary throughout the day. For best results, keep these tips in mind:

1)     For more information on how to buy the perfect engagement ring, Please click here to read The Complete Guide: How to Buy an Engagement Ring to Impress Her..

2)     Measure your finger 3 to 4 times for a better result.

3)     Avoid using materials that can stretch or twist, like a string or paper, to measure your ring size. These can lead to an inaccurate measurement.

Option 3: Tips on Buying a Ring as a Surprise

a)   Ask your significant other’s family or family members if they know his or her finger size. Additionally, you can also borrow one of your significant other’s rings (from the correct finger), put it on a piece of paper and outline the inside and outside edges and see if those edges are the same size as the ring you’re looking to buy.

b)   For more information on how to buy the perfect engagement ring, Please click here to read The Complete Guide: How to Buy an Engagement Ring to Impress Her.

    If I purchase an engagement ring mounting and a loose diamond from LeoDaniels, do I have to pay for the setting?

a)   Not at all! For being a valued customer at LeoDaniels, we will gladly cover the setting fee for you.

    What is a special order?

A special order is when you have a ring design specifically made for you. Choosing a diamond for a mounting is not considered a special order.

    Can I return a ring that I designed on LeoDaniels?

Yes, every purchase on LeoDaniels is sold with 100% money back guarantee, if you return the item within 60 days of the shipment arrival date. For all questions regarding returns and exchanges, please click here to see our Returns & Exchanges Policy.

Warranty

    Do you offer a warranty?

Yes, we offer lifetime warranty on all LeoDaniels products, but it must be sent back every year to be checked. Please see full policy here.

    What’s the best way to care for my new jewelry purchase?

a)   We recommend that you use our complimentary yearly service of cleaning and product check-up to ensure your purchase is in its best shape. We would also inspect and provide consultation for any potential damage during normal wear.

b)   You would pay to insure and ship the item to our office, and we will cover the shipping of sending the item back to you.

    How can I protect my new jewelry purchase from damage, theft or loss?

We understand that each purchase is an important investment. We recommend that you explore options you trust, such as your homeowners’ or renters’ insurance carrier, as well as other independent insurers, like Jewelers Mutual. Use our jeweler code A02407 to get a free quote on your jewelry purchase through Jewelers Mutual Insurance, by clicking here.

LeoDaniels' Diamonds and Gemstones

    Are your ring settings available without a center stone?

Yes, many of our ring settings are available for purchase. See our best selling ring settings here.

    What are GIA, AGS and IGI diamond certificates?

A Gemological Institute of America (GIA), American Gem Society (AGS) or International Gemological Institute (IGI) diamond certificate is a scientific review to ensure the diamond’s quality and value.

The global standard for describing a diamond comes with 4 C’s: cut, clarity, color and carat. Here, at LeoDaniels, we have 7 C’s (4 C’s + 3): cash, confidence and company, to ensure the diamond’s quality and value.

    Are the gemstones used in LeoDaniels jewelry natural or synthetic?

We do not sell synthetic or lab-created gemstones. All the gemstones used in our jewelry are ethically mined/source using the Kimberley Process (KP).

    Does LeoDaniels offer conflict-free diamonds?

Yes, we are committed to providing our customers with diamonds that are ethically mined and retrieved from the most reputable providers. We have contracts with professional members of the diamond trade that guarantee our diamonds are conflict-free.

    What are conflict-free diamonds?

Conflict-free diamonds are ethically sourced and is said to not have financed a rebel movement or been touched by bloodshed.

    How often are new diamonds added to your inventory?

We add new diamonds to our inventory on a daily basis.

Insurance & Long-Term Care

    Do you clean or provide care for jewelry purchased from LeoDaniels?

a)   Yes, we offer a complimentary yearly service of cleaning and product check-up to ensure your purchase is in its best shape. We would also inspect and provide consultation for any potential damage during normal wear.

b)   You would pay for the insurance and shipping of the item to our office, and we will cover the shipping of sending it back to you.

    Do you provide insurance appraisals?

Yes, we do provide insurance appraisals. Any item, such as an engagement ring or a piece of jewelry, valued at $1,000 or higher will be accompanied by a full insurance evaluation during shipment.

    Do you insure jewelry?

No, we do not insure jewelry at this time. We understand that each purchase is an important investment.We recommend that you explore options you trust, such as your homeowners’ or renters’ insurance carrier, as well as other independent insurers, like Jewelers Mutual. Use our jeweler code A02407 to get a free quote on your jewelry purchase through Jewelers Mutual Insurance, by clicking here.

Payments

    What types of payment do you accept?

We accept all major credit cards, such as Visa, MasterCard, American Express and Discover, as well as PayPal.

    What other ways do you take payment?

a)   Online: Place your order online using our secure server!

b)   Phone: Place your order over the phone with our customer service department at (855) 302-3626.

c)   For some transactions, we may request additional documentation for verification, such as a driver’s license or a photocopy of your credit card.

    Will I be charged sales tax on my order?

LeoDaniels only collects sales tax on orders that are shipped to our headquarters in Minnesota, USA.

    When will my credit card be billed?

Your credit card will be charged when your order has shipped.

    Can I make a payment with two different credit cards?

Absolutely! To place an order with two different credit cards, please call our customer service department at (855) 302-3626 Monday through Friday during business hours.

    What is the security code for my credit card?

The security code for your credit card is usually the 3 or 4 digit number located above the signature on the back of the card (Visa and MasterCard), or on the top right of the front of the card (Discover and American Express).

    Do you offer Financing?

No, we do not offer financing at this time.

Privacy & Security

    Is it secure to shop at LeoDaniels.com?

Yes! We are committed to making sure all our customers receive a seamless, worry-free shopping experience, as we do use secure encryption and fraud protection for all credit card transactions.

    Will my personal information be shared with third parties?

We keep your information 100% private and confidential.